![]() ![]() It is possible that your Android phone is not supported by the software, so you need to ensure whether your mobile phone is on the supported devices list beforehand. Make Sure Your Phone is Supported By the Program So to smoothly complete the process, you need to make sure there is more than 100MB free space on your device. You can select and follow one of them to fix the problem according to your actual situation.ĭuring the connection process, the software will install the Assistant for Android application on your mobile phone. What to do if the program (Assistant for Android, Doctor for Android, Transfer for Mobile, Eraser for Android or Backup Manager for Android) does not recognize the Android device? Here are some solutions for your reference. Then I tried connecting my phone to another computer, then it worked, but not on this computer. I tried connecting my phone via a different USB cable, I tried connecting other phones, still doesn't work. ![]() I'm trying to import media files from my Android phone (LG L80) to my Windows 10 Home computer, but it just doesn't work. To uninstall Kies you will need to download the installer first (clicking the link will start the download), and just then select the 'uninstall' option within the file package. Samsung's file transfer software often causes interferences with the native Android file transfer. Open notifications on the phone and tap on the charging notification and change it to file transfer before my CB would recognize the phone. ![]() Chromebook is not detecting my Android phone for MTP file transfer. I tried many of the suggestions (installed Android File Transfer, tried different usb ports on my computer, Settings = Storage = USB computer connection = toggled between MTP and PTP, etc.). I experienced the same problem with a Moto X and my Macbook Pro. ![]()
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